Privacy Policy

Your privacy matters to us. This Privacy Policy explains how TripPDF ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit trippdf.com ("the Site") or purchase our Products. By using the Site, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

• Waitlist & Account Information: When you join our waitlist or create an account, we collect your email address and any optional profile information you provide (such as your name).
• Purchase Information: When you make a purchase, we collect billing details, transaction records, and payment information. Payment processing is handled by our third-party payment processor — we do not store your full credit card or debit card numbers on our servers.
• Communications: If you contact us via email or support channels, we retain the content of your messages along with your contact details to respond and improve our service.

1.2 Information Collected Automatically

• Device & Browser Data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, referral sources, and download activity.
• Cookies & Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and collect analytics data. See Section 4 for details.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Site and our Products
• Process purchases and deliver digital Products
• Send transactional communications (order confirmations, download links, account updates)
• Send launch notifications and updates if you joined the waitlist
• Analyze site usage to understand visitor behavior and improve user experience
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations and enforce our Terms

We will never sell your personal information to third parties for their marketing purposes.

3. Third-Party Services

We use the following third-party services that may process your data:

3.1 Google Analytics

We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information such as device and browser data, IP addresses (anonymized), pages visited, time spent, and navigation patterns. This data helps us improve our service. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your cookie preferences.

3.2 Supabase

We use Supabase as our backend infrastructure provider to securely store user accounts, waitlist entries, and purchase records. Supabase adheres to industry-standard security practices. Your data is stored in secure, region-specific data centers.

3.3 Payment Processor

When purchases become available, payments will be processed through a third-party payment processor. We will not have access to or store your full payment card details. The payment processor's own privacy policy will govern their handling of your payment information.

4. Cookies

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Site to function (authentication, security). These cannot be disabled.
• Analytics Cookies: Used by Google Analytics to collect anonymized usage data. These help us understand how visitors use the Site so we can improve it.
• Preference Cookies: Store your settings and preferences (such as cookie consent choices) for future visits.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating the Site, processing payments, or analyzing data — subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of TripPDF, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS/TLS), secure database storage, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Waitlist Emails: Retained until you unsubscribe or for a reasonable period after our public launch, unless you become a registered user.
• Account Data: Retained for as long as your account is active, plus a reasonable period thereafter for legal and administrative purposes.
• Purchase Records: Retained as required by applicable tax and financial reporting laws.
• Analytics Data: Retained in anonymized form as configured in our analytics platform.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at hello@trippdf.com. We will respond within 30 days.

9. Children's Privacy

The Site is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via a prominent notice on the Site or by email. Your continued use of the Site after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

TripPDF
Email: hello@trippdf.com
Website: trippdf.com